Support
You can reach our support during our opening hours every Monday to Friday between 8 am and 4 pm at +45 2682 1500. Alternatively feel free to send us an email by writing to support@frontread.com. If you contact us, please have the following information at hand to make it easier for the support to assist you:
- Are you using a Chromebook, iPad or PC?
- What operating system did the problem occur in (Windows, iOS etc.)
- At what time during the day did you encounter the problem?
Frequently asked questions
Here you'll find our frequently asked question and the solution to each one. If you still have a problem after trying the solution listed below, we encourage you to contact us by writing or calling.
”The app lists my students WPM as 5000.”
If the FrontRead app places the WPM (word per minute) at 5000 it is because the start test was finished too quickly. This can be caused by several things, for example, if the student clicks through the test without reading it and afterward guessed the answers. The solution is to retake the start test and go through it at a steady pace similar to your regular reading speed.
"My password doesn't work.”
As a teacher you can reset your password on our login page. You will receive a link via email to choose a new password. If your students have forgotten their password, you can give them a new password in their student profile.
"The language in the texts is too hard/easy for my students. They feel too challenged/don't feel challenged enough.
FrontRead includes different text packages aimed at different age groups based on a LIX readability difficulty. If you feel that your student isn't challenged enough, or that a text is too hard for a particular student, you can change the text package for each individual student in the administration. Please note that if you change a text package, you'll reset the students progress and they will need to start a new training course. therefore it is important to consider before starting the training when you set up the profiles, if you have an indication if some students might need a higher or lower text package than the class level.
”I wish to change a students text package. How do I do that?”
You change an individual students text package by finding the student in the your class overview list and clicking on "edit" in the right side of the page and choose another text package in the dropdown menu. Please note that you change the text package, you'll reset any progress the student has already made.
”How do I adjust the app so it is usable by dyslexic students?”
FrontRead offers a specific text-to-speech function that was designed for dyslexic students.
For lower degrees of dyslexia we moreover offer an open course where students have the option to skip some of the more heavy text exercises. Contact us in case you would like to hear more.
